On January 26, 2015 Campbell County, located in the northeast corner of Wyoming, became the latest municipality to join the LAMA fold. With the implementation of LAMA to manage their permitting, planning and code enforcement responsibilities, the County now has a state-of-the-art solution that will grow with them as they experience expansive growth related to the energy industry. The implementation of LAMA’s Mobility Module is key to the County’s ability to efficiently manage their departmental resources as the demand on those resources continues to grow. The flexibility inherent in LAMA allowed The Davenport Group to configure the LAMA software to mimic the County’s existing workflow, including the look and feel of their current forms and reports. That same flexibility in configuration allows the LAMA software to adapt with the County as it grows into the 21st century.
With a population approaching 50,000 Campbell County has two incorporated communities within its boundaries. The City of Gillette is the county seat and has often been referred to as the Energy Capital of the Nation. With 12 active coal mines in the County supplying more coal for electricity generation than any other county in the nation, we can understand where its nickname comes from. The Town of Wright is the other incorporated community in Campbell County. Wright has been a planned community from its beginnings in the late 70’s. Even before The Atlantic Richfield Company or ARCO opened the Black Thunder Coal Mine, the company had been studying city planning issues with the goal of providing a place to live for the influx of workers it expected when the mine opened. Thus, the community of Wright was born. Wright gains its name from the landowner who sold the land to ARCO so they could create the planned community that they had envisioned. Wright was incorporated as the Town of Wright in 1985.
A strong growth rate since the decade of the 70s has presented Campbell County with unique challenges. Stepping up to meet the challenges of life is nothing new to the folks that live here. With the decision to implement LAMA from The Davenport Group, the County has positioned themselves to not only be able to meet these challenges but to master them well into the coming decades.
On March 19, 2013 New Orleans launched the newest product from the Davenport Group, the LAMA Customer Relationship Management(CRM) system. Dubbed the One Stop Shop App by city officials, the CRM represents a significant expansion in functionality within the LAMA Product Suite. When the Davenport Group created LAMA Server, they designed it as a desktop application to take advantage of each client computer’s processing power. The program has the capabilities to run complex queries and process large quantities of GIS data. While these features put LAMA Server in its own class among Enterprise Government Software solutions, they also confined the program to the desktop.
Now the public can use the CRM interface to apply for and manage their permits, licenses, and planning projects from anywhere. They can also report violations and research other registered projects that may be in their area. The City posted a press release detailing the upgrade. “The opening of the One Stop Shop is exciting and meaningful to bringing new economic development to our city,” said Councilmember-at-Large Jacquelyn Brechtel Clarkson, City Council Vice President. “As a former businesswoman, I’ve asked for this since the day I arrived in office in May of 1990.”
LAMA’s expansion to the web can be summed up as three major improvements:
- Convenience: Citizens can now apply for city services from anywhere.
- Efficiency: The website’s automatic processing drastically cuts down on the amount of citizens who come into the office to submit applications. No more waiting in long lines for city services.
- Transparancy: Through the CRM, citizens can do their own research on any registered acitvity within the city. The processes for each service are also strictly enforced, so citizens can’t shop between departments for approval.
The opening of the One Stop Shop is a huge step forward for the city, as it makes the permitting and licensing process both more efficient and transparent,” said District C Councilmember Kristin Gisleson Palmer. “The One Stop Shop will save city residents time and make it easier for them to obtain the permits and licenses they need.” Feedback from city officials and citizens has been overwhelmingly positive. And in a short time, New Orleans has transformed itself into an industry leader in technology and customer service.
“I am excited to see New Orleans take on such drastic internal changes to fit the needs of the public. This project will be a win/win for the public and City officials,” said Rod Miller, President and CEO of the New Orleans Business Alliance. With the addition of the CRM, the LAMA software suite has all of the tools necessary to maintain a modern, developing city.